|
Course Code
|
Semester
|
Course Name
|
|
BSM - 001
|
Semester 1
|
FUNDAMENTALS OF MANAGEMENT
|
|
BSM - 002
|
Semester 1
|
BASICS OF MARKETING
|
|
BSM - 003
|
Semester 1
|
WRITTEN COMMUNICATION SKILLS
|
|
BSMA-001
|
Semester 1
|
BASIC IT SKILLS
|
|
BSMW-001
|
Semester 1
|
INTERNSHIP REPORT (WORKBOOK)
|
|
Course Code
|
Semester
|
Course Name
|
|
BSM - 004
|
Semester 2
|
FOUNDATIONS OF SERVICES MARKETING
|
|
BSM - 005
|
Semester 2
|
FOCUS ON THE CUSTOMER
|
|
BSM - 006
|
Semester 2
|
UNDERSTANDING CUSTOMER REQUIREMENTS
|
|
BSMA-002
|
Semester 2
|
COMMUNICATION AND SOFT SKILLS
|
|
BSMW-002
|
Semester 2
|
INTERNSHIP REPORT (WORKBOOK)
|
|
Course Code
|
Semester
|
Course Name
|
|
BSM - 007
|
Semester 3
|
UNDERSTANDING HUMAN BEHAVIOUR
|
|
BSM - 008
|
Semester 3
|
BASIC QUANTITATIVE TECHNIQUES
|
|
BEVAE-181
|
Semester 3
|
ENVIRONMENTAL STUDIES
|
|
BSMA-003
|
Semester 3
|
ADVANCED IT SKILLS
|
|
BSMW-003
|
Semester 3
|
INTERNSHIP REPORT (WORKBOOK)
|
|
Course Code
|
Semester
|
Course Name
|
|
BSM – 009
|
Semester 4
|
INTRODUCTION TO SERVICE OPERATIONS
|
|
BSM - 010
|
Semester 4
|
SERVICE DESIGN
|
|
BSM - 011
|
Semester 4
|
SERVICE QUALITY AND IMPROVEMENT
|
|
BSMA -004
|
Semester 4
|
ACCOUNTING AS INFORMATION SYSTEM
|
|
BSMW-004
|
Semester 4
|
INTERNSHIP REPORT (WORKBOOK)
|
|
Course Code
|
Semester
|
Course Name
|
|
BSM – 012
|
Semester 5
|
ECONOMY AND SERVICES
|
|
BSM – 013
|
Semester 5
|
DELIVERING AND PERFORMING SERVICES
|
|
BSM – 014
|
Semester 5
|
MANAGING SERVICE OPERATIONS - I
|
|
BSMA-005
|
Semester 5
|
DATA PROCESSING AND REPORTING
|
|
BSMW-005
|
Semester 5
|
INTERNSHIP REPORT (WORKBOOK)
|
|
Course Code
|
Semester
|
Course Name
|
|
BSM – 015
|
Semester 6
|
MANAGING SERVICE PROMISES
|
|
BSM – 016
|
Semester 6
|
MANAGING SERVICE OPERATIONS - II
|
|
BSM – 017
|
Semester 6
|
SERVICE ENTREPRENEURSHIP
|
|
BSMA-006
|
Semester 6
|
RESEARCH PROCESS
|
|
BSMW-006
|
Semester 6
|
INTERNSHIP REPORT (WORKBOOK)
|
The program is of 132 credits. The weightage of each credit is 30 hours of study. Detailed credit weightage of each course and course outline is available in Prospectus.